Zimmer Biomet

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Occasionally provide after hour, holiday and weekend support. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure IT information assets are protected. Required to lift/move technical equipment.

How You'll Create Impact

• Provide direct customer support for Zimmer Biomet IT assets

• Execute and help define IT processes and standards

• Enforce global/local security policies

• Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs

• Assist other IT staff in various IT projects, as needed

What Makes You Stand Out

• Ability to work successfully within a team and build effective working relationships

• Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner

• Strong understanding of end-user IT technology; basic understanding of networking technology preferred

• Effective interpersonal and communication skills (written/verbal)

• Analytical and critical thinking skills

• Must be able to multitask and prioritize work effectively

• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

Your Background

• High School or General Education diploma with 4+ years’ experience in computer maintenance and support OR an Associate’s degree in Information Technology or related field with 2+ years’ experience in computer maintenance and support experience is required; a Bachelor’s degree in Information Technology or related field preferred

• Technical IT certifications preferred

• May be required to lift/move technical equipment

• Valid driver’s license required will support multiple facility locations.

Travel Expectations

Up to 10%

EOE/M/F/Vet/Disability